Refund policy

We want you to be completely satisfied with your order. If, for any reason, you are not, please contact us within 7 days of receiving your items.

To initiate a return or refund, please email us at info@earthandabove.com with:

• A photo of the item(s)

• Your order number

• A brief description of your request

Returns and Refunds

Please note that it may take up to 10 business days for your bank or credit card provider to process and reflect your refund.

Defective or Incorrect Items

We encourage you to inspect your items upon delivery. If you find any defects, damage, or incorrect items, please notify us within 7 days at info@earthandabove.co.za.

We will arrange free collection of the item, and after inspection:

• If the correct item is available, we will deliver it to you.

• If not, we will provide either a full refund or store credit within 10 business days.

We sincerely apologize for any inconvenience and are committed to resolving your issue quickly and efficiently.