Refund policy

Refund Policy

Our 30-Day Money-Back Guarantee

We believe in our products — and we know trying a new skincare brand is a leap of faith. So here's our promise:

If you're not happy with your purchase, tell us within 30 days of delivery and we'll refund you in full.

Email info@earthandabove.com with your order number and a line or two about what didn't work for you (this genuinely helps us improve).

A few fair-use conditions:

• The guarantee applies to your first purchase with us, up to one bundle or two products.
• One refund per customer (and per household/delivery address).
• Refunds are processed within 10 business days of your email. Your bank may take a few extra days to reflect it.

Defective, Damaged or Incorrect Items

Please inspect your order on delivery. If anything is defective, damaged, or not what you ordered, email us within 7 days at info@earthandabove.com with a photo, your order number, and a brief description.

We'll arrange free collection, and once inspected we'll send the correct item — or if it's unavailable, give you a full refund or store credit within 10 business days.

Questions?

Email us at info@earthandabove.com